Website Terms & Conditions of Use
Welcome to Proper Pasty Co’s website (properpasty.com.au). By accessing and using our website, you agree to comply with these Terms of Use. If you do not agree with any part of these terms, please refrain from using our website.
Use of Website
a. You may use our website for personal and non-commercial purposes only. Any unauthorized commercial use of our website or its content is strictly prohibited.
b. You must be at least 18 years old to use our website to make a purchase. If you are under 18, you may use our website the make any purchases with the involvement of a parent or guardian.
Intellectual Property
a. All content on our website, including but not limited to text, images, graphics, logos, and trademarks, is the property of Proper Pasty Co and protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.
b. You may print or download content from our website for personal and non-commercial use only. Any other use requires our explicit permission.
User Submissions
a. You may submit user-generated content (e.g., reviews, comments) to our website. By doing so, you grant Proper Pasty Co a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and distribute your content worldwide in any media.
b. You are solely responsible for the content you submit. Do not submit content that is unlawful, offensive, defamatory, or violates the rights of others.
c. Proper Pasty Co reserves the right to remove or edit user-generated content at our discretion.
Website Updates
a. We strive to provide accurate and up-to-date information on our website. However, we do not guarantee the accuracy, completeness, or reliability of the content. Use information from our website at your own risk.
b. We may update or modify the content on our website without notice. We are not obligated to update any information on our website.
Links to External Websites
a. Our website may contain links to third-party websites. These links are provided for convenience and do not imply endorsement or responsibility for the content of external sites.
b. Proper Pasty Co is not responsible for the availability, accuracy, or content of linked websites. Accessing external sites is at your own risk.
Limitation of Liability
a. Proper Pasty Co, its affiliates, and employees will not be liable for any damages, direct or indirect, arising from your use of our website or the content therein.
b. We do not guarantee that our website will be error-free or free from viruses or other harmful elements. It is your responsibility to use appropriate safeguards while browsing our website.
Governing Law
These Terms of Use are governed by the laws of Australia. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the Australian courts.
We reserve the right to update or modify these Terms of Use at any time without notice. By continuing to use our website after any changes, you accept and agree to the updated terms. If you have any questions or concerns regarding these terms, please contact us at [email protected]. Thank you for visiting Proper Pasty Co!
Home Delivery Policy
Thank you for choosing to get a delivery from The Proper Pasty Co. This Food Home Delivery Policy outlines the terms and conditions for our delivery services in Australia. By placing an order for home delivery, you agree to the following:
Delivery Areas
We currently offer a home delivery services within specified areas in Sydney, Australia. To check if your location is within our delivery radius, please enter your address into our website when you order to check if we currently cover your address. We reserve the right to update the delivery areas we service.
Order Placement and Payment
To place an order for home delivery, visit our website. You will be required to provide your contact information, delivery address, and payment details. We accept various payment methods, including credit/debit cards for online payment.
Delivery Timeframes
We strive to deliver your order promptly and within the designated timeframes specified during the checkout process. Online deliveries are currently only available on Wednesday, Thursday and Friday during allocated times at check out. In-store pickups available during opening hours only. Please note that delivery times may vary depending on factors such as order volume, traffic conditions, and weather. We will do our best to keep you informed of any delays.
Delivery Fees
We charge a small delivery fee for home delivery services, which will be clearly indicated during the order process. The delivery fee covers the cost of transportation and logistics to ensure your order arrives safely and in optimal condition.
Contactless Delivery
To prioritize your safety and adhere to health guidelines, our deliveries are contactless. Our delivery personnel will leave your order at your doorstep or in a designated delivery area. You will receive a notification when your order has been delivered.
Order Accuracy and Quality
We take utmost care to ensure the accuracy and quality of your order. If you have any concerns about the contents of your delivery, please contact us within a reasonable timeframe, and we will address the issue promptly.
Order Cancellation and Refunds
If you need to cancel your order, please contact us as soon as possible. Cancellations made within a specified timeframe may be eligible for a refund. Refunds will be processed in accordance with our refund policy, available on our website.
Delivery Restrictions
We reserve the right to decline or cancel any home delivery order that may not be feasible or complies with our terms and conditions. If we are unable to fulfill your delivery request, we will promptly notify you and process any applicable refunds.
By using our home delivery services, you acknowledge and agree to the terms of The Proper Pasty Co Home Delivery Policy. For any questions or concerns, please contact us at [email protected]. Thank you for choosing Proper Pasty Co for a delectable home delivery experience!
Refund Policy
At Proper Pasty Co, we are committed to providing products and services that comply with the Australian Consumer Law (ACL). This Refund Policy outlines the terms and conditions for processing refunds in accordance with the ACL. By placing an order with us, you agree to the following:
Consumer Guarantees
Under the ACL, you are entitled to certain consumer guarantees regarding the quality, fitness for purpose, and other aspects of the products and services we provide. If a product is found to be faulty, defective, or not as described, you have the right to a refund, or replacement, as determined by the nature of the issue.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
a. Incorrect or Defective Product: If you receive an incorrect item or a product with defects, please contact our us within a reasonable timeframe as required by the ACL.
b. Order Cancellation: If you need to cancel your order, please contact us as soon as possible. Cancellations made within a reasonable timeframe may be eligible for a refund.
c. Delivery Issues: In case of delivery-related issues, such as delayed or lost orders, please notify us promptly, and we will investigate and take appropriate actions.
Refund Process
To request a refund, please contact us through [email protected]. You may be required to provide order details and supporting evidence for your refund request. Our team will review your request in accordance with the ACL and notify you of the outcome.
Refund Options
Refunds will be processed based on the original payment method used for the purchase. If you paid by credit/debit card, the refund will be issued to the same account. Please allow [insert estimated processing time] for the refund to reflect in your account.
Non-Refundable Items
The following items are non-refundable:
a. Perishable Goods: Due to the nature of our products, we do not offer refunds for perishable items that have been consumed or partially consumed.
b. Gift Cards and Vouchers: Gift cards and vouchers are non-refundable and cannot be exchanged for cash.
Discretionary Refunds
In certain circumstances, we may offer discretionary refunds, even if the situation does not strictly fall within the eligibility criteria mentioned above. Our decision to grant a discretionary refund will be made in accordance with the ACL.
Refund Policy Changes
We reserve the right to update or modify this Refund Policy at any time to ensure compliance with the ACL. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
If you believe that your rights under the Australian Consumer Law have been violated or if you have any questions or concerns regarding our Refund Policy, please contact us at [email protected]. Thank you for choosing Proper Pasty Co, and we look forward to providing you with exceptional products and services while upholding your consumer rights.